From ring to resolution in seconds
REVA handles the entire call lifecycle—answering, understanding, confirming, and acting—so your staff can focus on patients in the room.
The call lifecycle
Every call follows a consistent, auditable process designed for healthcare.
Patient calls your clinic
REVA answers instantly—no hold music, no voicemail. Available 24/7, even during lunch breaks and after hours.
REVA understands intent
Using advanced speech recognition, REVA transcribes the call in real-time and identifies what the patient needs—booking, rescheduling, questions about services, or something else.
Confirms details with caller
REVA asks clarifying questions, confirms appointment times, verifies patient information, and ensures accuracy before taking any action.
Takes action or escalates
For scheduling requests, REVA books directly into your calendar. For complex issues, urgent matters, or anything requiring human judgment, REVA transfers to your team with full context.
Logs everything for review
Every call is logged with full transcript, detected intent, actions taken, and outcome. Review conversations, refine responses, and maintain complete audit trails.
Built-in safety boundaries
REVA is designed for healthcare—with guardrails that protect patients and your practice.
No medical advice
REVA handles scheduling and FAQs only. Medical questions are always escalated to qualified staff.
Emergency detection
Keywords like 'emergency', 'chest pain', or 'can't breathe' trigger immediate escalation to your configured emergency contact.
PHI protection
Demo mode never stores patient health information. Production deployments follow your data retention policies.
Human handoff
Patients can always request to speak with a human. REVA transfers calls with full context so your staff is prepared.
Integration points
REVA connects with the tools you already use.
Google Calendar
AvailableMicrosoft 365
AvailableDentrix
Coming Q2Eaglesoft
Coming Q2Athenahealth
Coming Q3Epic
EnterpriseReady to see it in action?
Try the interactive demo or book a personalized walkthrough with our team.