Privacy Policy
Last updated: January 2026
At JustReva, we believe privacy is a fundamental right. This policy explains how we collect, use, and protect your information when you use our AI receptionist service. We've written this in plain language—no legal jargon hiding important details.
Information We Collect
Account Information
When you create an account, we collect your name, email address, clinic name, and contact information.
Call Data
During calls, REVA processes speech in real-time to understand intent. By default, we store only metadata (call duration, detected intent, actions taken) without audio recordings.
Usage Data
We collect information about how you use our service, including feature usage, call volumes, and system performance metrics.
How We Use Your Information
To Provide Our Service
We use your information to operate REVA, process calls, schedule appointments, and provide customer support.
To Improve Our Service
We analyze aggregate, anonymized usage patterns to improve REVA's accuracy and features. We do NOT use your clinic's call data to train AI models.
To Communicate With You
We may send you service updates, security alerts, and (with your consent) product announcements.
Data Retention & Control
Configurable Retention
You control how long call data is retained. Default retention is 30 days. Enterprise customers can configure custom retention windows.
Data Export
You can export your data at any time in standard formats. Contact support for bulk exports.
Data Deletion
Request deletion of your data at any time. We will process deletion requests within 30 days, subject to legal retention requirements.
Healthcare Compliance
HIPAA Awareness
REVA is designed with HIPAA-aware workflows. We do not claim blanket HIPAA compliance; instead, we provide the tools and documentation needed for your compliance program.
Business Associate Agreements
BAAs are available for Enterprise customers. Contact sales@JustReva.com to discuss your requirements.
No PHI in Demo Mode
Demo mode uses synthetic data only. Please do not share real patient health information during demos.
Third-Party Services
Azure Services
We use Microsoft Azure for infrastructure, including Azure Communication Services for telephony and Azure OpenAI for language processing. Data is processed within Azure's secure environment.
No Third-Party AI Training
Your data is not shared with third parties for AI training. Azure OpenAI processes data in real-time without retention for model improvement.
Your Rights
Access & Correction
You can access and correct your account information at any time through your dashboard or by contacting support.
Opt-Out
You can opt out of non-essential communications at any time. Some service-related communications are required for account operation.
California Residents
California residents have additional rights under CCPA. Contact privacy@JustReva.com for CCPA-specific requests.
Questions about privacy?
We're happy to explain any part of this policy in more detail.
Contact our privacy team