JustReva vs Traditional Answering Services

Traditional answering services use human operators at call centers to answer phones on behalf of healthcare practices. They take messages, transfer calls, and handle basic appointment scheduling using scripts.

What happens when a patient calls?Without REVAPatient callsduring busy hoursHold / voicemail35% unansweredPatient hangs upcalls competitor instead-$700lost per patientWith REVAPatient callsany time, any dayREVA answers <1s100% answer rateAppointment bookeddirectly in your calendar+$700patient retainedThe difference between losing and keeping a patient is how the call is answered

Feature Comparison

FeatureJustRevaTraditional Answering Services
Built for healthcareYes - dental, medical, physio, chiro, and moreGeneric scripts
HIPAA compliantYesVaries
24/7 availabilityYes - every day, including holidaysExtra cost for after-hours
Multi-provider schedulingYes - handles complex provider calendarsNo - message-taking only
Free pilotYes - 50 calls freeNo
PricingTransparent, starting at $0 for pilotTypically $200-$600/mo based on call volume, with per-minute or per-call overage fees
Call transcriptsIncludedNot available
Analytics dashboardIncluded in Professional planNot available

Traditional Answering Services - Strengths

  • +Human operators can handle unusual or emotional conversations
  • +Established industry with decades of experience
  • +No technology setup required on your end

Traditional Answering Services - Limitations

  • -Operators follow scripts - they cannot access your schedule or book appointments in real time
  • -High error rates on message-taking and call routing
  • -Per-minute billing makes costs unpredictable during busy periods
  • -No integration with your practice management system or EHR

Best for: Practices that only need basic message-taking and are not concerned about real-time scheduling or system integration.

Why clinics choose JustReva over Traditional Answering Services

1.

Books appointments directly into your calendar - no message relay delays

2.

Integrates with your PMS so patients get accurate availability in real time

3.

Consistent quality on every call - no variation between operators

4.

Flat monthly pricing with no per-minute surprises

Ready to see the difference?

Start with a free 50-call pilot. No credit card required, no commitment. See how REVA handles your patient calls.