Built for medical clinics
AI Receptionist for Medical Clinics
REVA manages patient intake calls, schedules across multiple providers, handles prescription refill requests, and triages urgent vs. routine inquiries for family medicine, internal medicine, and specialty clinics.
Challenges medical clinics face every day
High call volumes overwhelm front desk staff, especially Monday mornings and post-lunch hours
Scheduling across multiple providers with different specialties and availability is error-prone
Prescription refill and lab result inquiries consume staff time without generating revenue
Patient no-shows cost the average medical practice $150,000+ per year
How REVA solves this
Handles unlimited concurrent calls so no patient ever hears a busy signal
Schedules appointments across multiple providers based on specialty, availability, and patient preference
Routes prescription and lab inquiries to the right team member with complete context
Sends appointment confirmations and smart reminders to reduce no-show rates
The numbers behind the problem
30%
of inbound calls to medical practices go unanswered
Medical Group Management Association
$200
average revenue lost per patient no-show
SCI Solutions, 2024
52%
of patients have switched providers due to poor phone experience
Accenture Health Survey
Common workflows REVA handles
Here are real call scenarios that REVA manages every day for medical clinics. Each workflow runs automatically - no staff intervention required unless the situation calls for a human handoff.
Patient calls to schedule a follow-up with their primary care provider - REVA checks the provider calendar, matches the visit type to the correct appointment slot length, and books the visit.
A caller requests a prescription refill - REVA collects the medication name, pharmacy preference, and patient details, then routes the request to the clinical team with a structured message.
New patient calls to establish care - REVA verifies the practice is accepting new patients for their insurance plan, collects demographics, and schedules an intake appointment.
Patient calls on Monday morning asking about lab results - REVA explains that results are reviewed by the provider first, confirms the patient is in the system, and routes a callback request to the nursing staff.
Why medical clinics choose REVA
Medical clinics choose REVA because high call volumes and complex scheduling needs make it impossible for a small front desk team to keep up. REVA handles the routine calls - scheduling, refill requests, insurance questions - so your staff can focus on in-office patient flow and clinical support tasks that require a human touch.
Frequently asked questions
Does REVA work with athenahealth, eClinicalWorks, and Epic?
Yes. REVA integrates with major medical practice management and EHR systems including athenahealth, eClinicalWorks, Epic, Cerner, and NextGen. The integration enables real-time schedule visibility, appointment booking, and patient record lookup to provide callers with accurate information.
How does REVA handle urgent medical calls vs. routine scheduling?
REVA uses configurable triage logic to distinguish between urgent and routine calls. Callers describing symptoms that match your urgent criteria are immediately routed to your clinical staff or on-call provider. Routine calls - appointment requests, billing questions, refill inquiries - are handled directly by REVA or routed to the appropriate department.
What is the ROI of REVA for a medical clinic?
Medical practices lose an average of $200 per patient no-show and 30% of inbound calls go unanswered. REVA reduces no-shows through automated reminders and captures missed calls that would otherwise leave your schedule with gaps. A mid-size medical practice typically recovers $5,000-$15,000 in monthly revenue within the first 90 days.
Stop losing patients to missed calls - try REVA free for your medical practice.
No credit card required. No commitment. 50 free calls to see REVA in action at your medical clinics.