Built for multi-location practices
AI Receptionist for Multi-Location Practices
REVA provides consistent call handling across all your locations, routes patients to the right office, standardizes scheduling protocols, and gives you centralized analytics across every site.
Challenges multi-location practices face every day
Inconsistent call handling quality between locations hurts your brand and patient experience
Training and retaining front desk staff across multiple sites is expensive and never-ending
Patients calling the wrong location need to be transferred or rebooked, wasting everyone is time
No centralized visibility into call performance and scheduling efficiency across locations
How REVA solves this
Delivers the same professional call experience at every location, every time
Routes patients to the nearest or most appropriate location based on their needs
Applies standardized scheduling protocols across all sites while respecting location-specific rules
Provides a centralized dashboard with call analytics, booking rates, and performance metrics per location
The numbers behind the problem
$4,500/mo
average cost of one full-time front desk employee per location
Bureau of Labor Statistics
35%
annual turnover rate for medical front desk staff
MGMA DataDive
3x
faster ROI for multi-location AI deployment vs. single-site
McKinsey Healthcare AI Report
Common workflows REVA handles
Here are real call scenarios that REVA manages every day for multi-location practices. Each workflow runs automatically - no staff intervention required unless the situation calls for a human handoff.
Patient calls the main number - REVA identifies which location they usually visit, confirms the provider they want to see, and books at the correct site without a manual transfer.
New patient calls and needs help choosing a location - REVA asks about their address and preferred provider type, then recommends the nearest location with the shortest wait or earliest availability.
A location experiences a phone system outage - REVA continues handling calls for that site seamlessly because it operates independently of on-site phone hardware.
Practice manager reviews weekly performance - REVA provides a centralized dashboard showing call volume, booking rates, missed call recovery, and patient satisfaction metrics across all locations.
Why multi-location practices choose REVA
Multi-location practices choose REVA because maintaining consistent phone quality across sites is one of the hardest operational challenges in healthcare. Every location has different staff, different turnover rates, and different training levels. REVA provides a single, standardized call experience across all your sites while still respecting location-specific scheduling rules, provider availability, and service offerings.
Frequently asked questions
Does REVA work across different PMS systems at different locations?
Yes. Multi-location practices often run different PMS platforms at different sites due to acquisitions or regional preferences. REVA can integrate with multiple systems simultaneously - for example, Dentrix at one location and Eaglesoft at another - providing a unified call experience for patients regardless of which backend system each site uses.
How does REVA handle location-specific scheduling rules across multiple sites?
Each location in REVA has its own configuration for provider availability, appointment types, operating hours, and scheduling logic. When a patient calls, REVA applies the rules for their target location automatically. You can also set system-wide policies that apply across all sites, giving you centralized control with local flexibility.
What is the ROI of REVA for a multi-location practice?
The average front desk employee costs $4,500 per month per location. For a 5-location practice, that is $270,000 annually just for phone coverage. REVA does not replace your front desk staff entirely, but it reduces the need for additional phone-only hires as you grow. Multi-location deployments also see 3x faster ROI than single-site because the per-location cost decreases with scale while the consistency benefits multiply.
Standardize your patient experience across every location - try REVA free.
No credit card required. No commitment. 50 free calls to see REVA in action at your multi-location practices.