Built for optometry practices
AI Receptionist for Optometry Practices
REVA handles appointment booking for exams and fittings, answers insurance and vision plan questions, manages contact lens reorder inquiries, and helps your optical shop run smoothly.
Challenges optometry practices face every day
Front desk staff split time between phone calls, frame selection help, and checkout - leading to long hold times
Vision insurance plans (VSP, EyeMed, Davis Vision) have complex eligibility rules that slow down booking
Contact lens reorder calls are repetitive and high-volume but low complexity
Annual exam recall is critical for revenue but hard to execute consistently with a small team
How REVA solves this
Answers calls instantly so your team can assist patients in the optical shop without interruption
Navigates vision plan eligibility questions and books the right exam type based on coverage
Handles contact lens reorder requests and routes them to your fulfillment workflow
Runs annual exam recall outreach to keep your schedule full year-round
The numbers behind the problem
45%
of optometry revenue comes from repeat patients due for annual exams
Review of Optometric Business
25%
of optical shop walk-ins leave without buying due to staff being on the phone
Vision Monday Survey
$300+
average revenue per comprehensive eye exam plus optical purchase
AOA Practice Report
Common workflows REVA handles
Here are real call scenarios that REVA manages every day for optometry practices. Each workflow runs automatically - no staff intervention required unless the situation calls for a human handoff.
Patient calls to schedule an annual eye exam - REVA confirms their vision plan eligibility, selects the correct exam type (comprehensive vs. contact lens fitting), and books with the right provider.
Contact lens patient calls to reorder their prescription - REVA pulls their lens type and prescription details, confirms the order, and routes it to your fulfillment workflow.
New patient calls asking about vision insurance acceptance - REVA checks your list of accepted plans (VSP, EyeMed, Davis Vision, etc.) and walks the caller through coverage basics before booking.
Annual recall outreach - REVA proactively calls patients who are due for their yearly exam, offers available appointment times, and books them directly into the schedule.
Why optometry practices choose REVA
Optometry practices choose REVA because the front desk serves double duty - answering phones and assisting patients in the optical shop with frame selection, adjustments, and checkout. Every phone call that pulls staff away from the retail floor is a potential lost eyewear sale. REVA keeps the phones covered so your team can focus on the high-touch, revenue-generating interactions happening in person.
Frequently asked questions
Does REVA work with Eyefinity, RevolutionEHR, and Crystal PM?
Yes. REVA integrates with popular optometry practice management and EHR systems including Eyefinity, RevolutionEHR, Crystal PM, and Compulink. These integrations enable real-time scheduling, patient record access, and contact lens order routing.
How does REVA handle vision plan eligibility and benefits questions?
REVA is trained on your practice-specific insurance information - which vision plans you accept, whether you are in-network with VSP or EyeMed, and general benefit summaries for common plans. For detailed benefit breakdowns or complex eligibility scenarios, REVA routes the caller to your optical billing specialist with context about what was discussed.
What is the ROI of REVA for an optometry practice?
With 45% of optometry revenue tied to repeat patients due for annual exams, consistent recall outreach is critical. Practices that automate recall see a 15-20% increase in returning patients. Combined with reducing the 25% of optical shop walk-ins who leave because staff are tied up on the phone, REVA typically adds $3,000-$6,000 in monthly revenue for a busy optometry practice.
Keep your chairs full and your optical shop staffed - start your free REVA pilot.
No credit card required. No commitment. 50 free calls to see REVA in action at your optometry practices.